Return Policy

Enjoy shopping on TunerStop.com with these great return policy features:

Full Refunds –

If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied. Refunds will only be made to the original mode of payment.

Authenticity Guarantee –

If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees paid. Refunds will only be made to the original mode of payment.

How does Return Policy Work?

To initiate a return request, you must send an email request to info@tunerstop.com , a customer service representative will review the request and will initiate the refund after the item has been picked up. Please note: Products with a no return policy may not be returned and refunds will only be made to the original mode of payment.

Frequently Asked Questions (FAQs)

• Q. How do I get a refund?
In case the item you received is damaged or defective, you could return the item in the same condition as you received it with the original box and/or packaging intact. You must first take pictures of the damaged/defective items and send an email request to info@tunerstop.com , a customer service representative will review the request and will initiate the refund after the item has been picked up. Please note: Refunds will only be made through the original mode of payment.

• Q. I received a wrong item, how can I return it?
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund, images of the received item maybe required to initiate any refund. 

• Q. When are ‘Returns’ not possible?
There are a few certain scenarios where it is difficult for us to support returns:
1. Return request is made outside the specified time frame, of 7 days from delivery.
2. Product has been opened and taken out of original packaging.
3. Product is used, damaged, or is not in the same condition as you received it.
4. Defective products which are covered under the manufacturer’s warranty.
5. Any item which has been used or installed.
6. Products with tampered or missing serial numbers.
7. Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
8. Fragile items, hazardous liquid substances related items.
9. Items Marked “Non-Returnable” (clearly indicated on the product page before placing your order)

10. Refunds will not be issued if the product was purchased during a sale or at a discounted price using a coupon code.

• Q. I have changed my mind; can I return what I have bought?
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed. If you change your mind after the order has been dispatched, you may not be eligible for a full refund and will be charged a 50% re-stocking fee.

• Q. I received a defective/damaged item, can I get a refund?
In the event of fitment, flaw or defect pictures may be necessary to complete your request. You should return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

• Q. What are the items that cannot be returned?
The items that cannot be returned are:
1. Clearance items clearly marked as such and displaying a No-Return Policy
2. When the offer notes states so specifically are items that cannot be returned.
3. Items that fall into the below product types-
Paint
Engine liquids or any other liquid or hazardous substances.
Custom made to order products

Also, any items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.

• Q. How long does it take the courier to collect the returned items?
Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.

• Q. Can I schedule time with the courier to return an item?
At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.

• Q. Can I return my item after 7 days?
No, after 7 days returns will not be accepted.

• Q. How can I receive a refund if I paid by Credit Card?
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement, depending on individual’s bank process. 

• Q. Can I Replace or Exchange an item rather than a refund?
At the moment, we do not offer replacement or exchange of an item.

• Q. I lost the Original Packing in which I received the item, how can I still return it?
We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it.

• Q. What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?
A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you. 

• Q. Can I return an item through my courier company or personally drop it anywhere?
At the moment, the item can be returned to us only though one of our assigned courier services.

• Q. Who pays for the shipping charges when I return an item?
You can return an item for free within 7 days from delivery date.